FAQ

The most common questions

How are the courses structured?

Our courses are designed to inspire, educate, and engage students. We currently offer a variety of educational formats which include: e-learning courses that are self-paced and self-guided, hybrid learning courses that are a combination of in-person or live instruction combined with online components, and also in-person training events.

Can I access course materials offline?

All of our courses are located within a state-of-the-art learning management system which is available online or as an app.

I’m experiencing technical issues. What should I do?

If you are having issues trying to take a class or register for one via Canvas our learning management system, please use the following link for help. This link is also located at the start of each course: https://design.instructure.com/courses/178

Is customer support available 24/7?

If you are having an issue with Canvas our LMS, student 4support is available for you 24/7 through the Canvas LMS portal. For all other questions and needs contact us at admin@newsi.us, please allow us 24 to 48 hours to respond to your inquiries.

How do I make payments for courses?

All payments for courses are made via debit/credit card through a secure payment system within Canvas which you are directed to after you select the course you wish to register for. If you are registering for a live event or workshop option, then you will be directed to a secure payment portal to pay via debit/credit card as well.

Will I receive a course certificate?

All course completion certificates including CAPCE continuing education certificates are emailed directly to you after completion of the course. For continuing education courses with CAPCE credit, please allow 72 hours for your name to be uploaded into the CAPCE database following completion of the course. If you have any questions or do not receive a CE certificate, please contact us at admin@newsi.us

What is your refund policy?

Complete refunds for continuing education courses are given if the provider cancels a class; students who self-register online for any short-term class, including the Bystander Emergency Training course, will not be issued a refund once enrolled in the course. All workshops, seminars, conferences, and special training programs are also covered by this policy.

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December 11, 2023

Frequently asked questions

faq

The most common questions

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